Booked, Loyak & returning: The Client Retention Blueprint for Nail Techs.

Most nail techs focus on perfect designs - but long-term success is built on client retention, not just talent.

In this class, Marie Perez (Marie Nailz) teaches nail professionals how to create an unforgettable client experience that keeps clients retuning, referring, and reviewing. Attendees will learn how to elevate every touchpoin of the appointment - from the momena a client walks in, to how they leave, and how they're followed up with after.

This class cover:

Designing a luxury clent experience beyond nails

• The psychology of loyalty and why clients return (or don't).
• Creating a welcoming environment (scent, energy, cleanliness, comfort).
• Client communication, feedback, and boundary setting.
• Simple retention systems: rebooking, follow-ups, and funnels.
• Collecting, promoting and leveraging reviews to attract ideal clients.

Ideal for: Beginner to advanced nail techs, alon owners, and independent beauty professionals.

This class is complimentary with the purchase of your Premiere Orlando show pass! Get your show pass early and save. REGISTER NOW »

Need help purchasing your show pass? Please contact customerservice@premiereshows.com or call (800) 335-7469, 9am to 5pm ET, Monday – Friday.